Privacy policy

Privacy Policy

Last updated: 26 August 2026

Kevilagu respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit kevilagu.com, communicate with us, place an order, submit a return claim or otherwise use our services.

Kevilagu operates this online store using Shopify. Shopify and other service providers may process personal information to provide the website, checkout, payment, security, analytics, shipping and related services.

1. Who we are

The website is operated under the brand name Kevilagu.

Email: kevilagu@gmail.com
Phone/WhatsApp: +91 99792 93885
Address: Near Mota Mandir, Vaijnathdham, Bagicha Pase, Limbdi, Gujarat 363421, India

2. Scope of this policy

This policy applies to personal information processed through our website, checkout, customer support, WhatsApp, email, order fulfilment, delivery, return and refund processes.

Third-party websites and services linked from our website have their own privacy policies. This policy does not control their independent practices.

3. Personal information we may collect

Depending on how you interact with us, we may collect:

Identity and contact information

  • name;
  • billing and delivery address;
  • email address;
  • phone and WhatsApp number; and
  • account username or customer identifier.

Order and transaction information

  • products viewed, saved, added to cart or purchased;
  • order number, order history, amounts, discounts and delivery details;
  • returns, replacements, refunds, cancellations and customer-support history;
  • payment status and limited payment-related information received from payment providers; and
  • COD confirmation, delivery attempts, refusals and return-to-origin history.

Full card numbers, UPI PINs, card PINs, passwords and OTPs are not required by Kevilagu for order support or refunds. Payment providers process sensitive payment credentials according to their own security and privacy practices.

Device and usage information

  • IP address;
  • browser and device type;
  • cookie and similar-technology identifiers;
  • pages viewed, links clicked, referring page and approximate location derived from IP; and
  • website interaction, security, diagnostic and performance data.

Communications and customer content

  • emails, WhatsApp messages and support requests;
  • reviews, feedback and survey responses;
  • photos or videos intentionally submitted for reviews or marketing permission; and
  • information provided for customized or personalized orders.

Return-claim photographs and videos

When you submit a delivery or return claim, we may collect:

  • unboxing videos;
  • photographs of the parcel, label, seals, product and claimed issue;
  • the voice, hands, face, surroundings or other incidental personal information visible or audible in the submitted media;
  • parcel identifiers, courier records and package weights; and
  • information used to verify the product, order and claim.

Please record only what is reasonably needed to show the sealed parcel, unboxing and product issue. Avoid showing identity documents, financial information, unrelated people or private areas where possible.

4. How we collect personal information

We may collect personal information:

  • directly from you when you browse, order, contact us or submit a claim;
  • automatically through cookies, logs and similar technologies;
  • from Shopify, payment providers, couriers, marketing platforms, analytics providers and customer-support tools;
  • from a person who places an order or provides delivery details on your behalf; and
  • from lawful fraud-prevention, chargeback, dispute or security sources.

5. How we use personal information

We may use personal information to:

  • operate, maintain and secure the website;
  • create and manage customer accounts;
  • process payments, orders, customizations, packing, shipping and delivery;
  • send order confirmations, tracking updates, service notices and support responses;
  • verify COD orders, addresses, payments and customer instructions;
  • process cancellations, replacements, returns and refunds;
  • verify unboxing evidence and investigate damaged, missing or wrong-item claims;
  • detect, investigate and prevent fake orders, payment fraud, COD abuse, return substitution, chargeback abuse, account misuse and security incidents;
  • maintain quality-control, claim and dispute records;
  • respond to legal requests and comply with applicable law;
  • improve products, services, website performance and customer experience;
  • measure advertising and communications where permitted; and
  • send marketing messages where you have consented or where otherwise permitted by law.

6. Return-claim media and fraud prevention

Unboxing videos, parcel photographs and related claim evidence are used to verify the condition and contents of a delivered package, compare the claim with our packing and dispatch records, prevent product substitution or false claims, coordinate with couriers or payment providers and resolve customer disputes.

Return-claim media will not be published or used in advertising without separate permission. It may be shared with a courier, payment provider, insurer, technology provider, professional adviser or lawful authority only where reasonably necessary for claim resolution, fraud prevention, dispute handling or legal compliance.

7. Cookies and similar technologies

We and our providers may use cookies, pixels, local storage and similar technologies for:

  • shopping-cart, checkout and account functionality;
  • security, fraud prevention and session management;
  • remembering preferences;
  • website performance and analytics; and
  • advertising measurement and personalization where permitted.

You can control many cookies through your browser settings and any consent controls displayed on the website. Blocking essential cookies may prevent parts of the store, cart or checkout from working correctly.

8. Marketing communications

Where permitted, we may send product news, offers or reminders by email, SMS or WhatsApp. You can opt out using the unsubscribe method in the message or by contacting us.

Opting out of marketing does not stop essential order, payment, delivery, security, claim or customer-service communications.

9. When we disclose personal information

We may disclose relevant personal information to:

  • Shopify, which hosts and supports the online store;
  • payment gateways, banks and payment processors;
  • couriers, logistics providers and address-verification providers;
  • cloud hosting, communications, customer-support, analytics, security and fraud-prevention providers;
  • advertising and marketing providers where permitted;
  • accountants, auditors, insurers, legal advisers and other professional advisers;
  • government bodies, courts, regulators, law enforcement or other persons where disclosure is legally required or reasonably necessary to protect rights and prevent fraud; and
  • a buyer, successor or adviser in connection with a genuine business reorganization, financing, merger or sale, subject to appropriate confidentiality and legal safeguards.

We do not disclose personal information merely to enable unrelated third parties to independently misuse it.

10. Shopify

Our store is powered by Shopify. Shopify processes personal information to provide and improve its services, maintain security, process transactions and, depending on your settings and applicable law, personalize commerce experiences.

For information about Shopify's independent processing, visit the Shopify Consumer Privacy Policy.

11. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, taxation, warranties, claims, fraud prevention, dispute resolution and legal compliance.

Different records may have different retention periods. For example, transaction and tax records may be kept for the legally required period, while unnecessary marketing or support data may be deleted sooner. Return-claim media may be retained until the claim, courier dispute, chargeback and related legal limitation period have been resolved, after which it will be deleted, anonymized or securely archived as appropriate.

12. Security

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information. However, no online system or transmission method is completely secure.

You are responsible for protecting your account credentials and device. Contact us promptly if you believe your account, order or personal information has been compromised.

13. International processing

Shopify and some service providers may process or store personal information outside your state or outside India. Where applicable, we and our providers use legally recognized safeguards and process information in accordance with applicable requirements.

14. Children's privacy

The website is intended for customers who can legally enter into a contract. We do not knowingly seek personal information from children for independent purchasing. A parent or guardian should place an order for a minor.

If you believe a child has provided personal information without appropriate authorization, contact us so that we can review and take appropriate action.

15. Your choices and rights

Subject to applicable law and relevant exceptions, you may be able to:

  • request information about personal data we process;
  • request correction of inaccurate or incomplete information;
  • request deletion of information that is no longer required or lawfully retained;
  • withdraw consent where processing is based on consent;
  • opt out of marketing communications;
  • raise a grievance about our handling of personal information; and
  • nominate another person or use other rights available under applicable law.

We may need to verify your identity and authority before completing a request. We may retain information where required for orders, accounting, fraud prevention, disputes or legal obligations even after a deletion request.

16. How to make a privacy request

Send your request to kevilagu@gmail.com with the subject 'Privacy Request'. Include your name, contact information, the nature of the request and enough information to identify the relevant account or order.

Do not send passwords, PINs or OTPs. We may request reasonable verification information but will not ask for your UPI PIN, card PIN or account password.

17. Grievances and complaints

If you have a concern about privacy or personal information, contact:

Name: Manan Vyas
Designation: Grievance Officer, Kevilagu
Email: kevilagu@gmail.com
Phone/WhatsApp: +91 99792 93885
Address: Near Mota Mandir, Vaijnathdham, Bagicha Pase, Limbdi, Gujarat 363421, India

We will acknowledge consumer grievances within the period required by applicable law and endeavour to resolve them promptly.

18. Changes to this policy

We may update this Privacy Policy to reflect changes in our website, services, technology, providers or legal obligations. The updated version will be posted on this page with a revised 'Last updated' date. Where required, we will provide additional notice or obtain consent.

19. Contact us

For questions about this Privacy Policy or our privacy practices, contact:

Kevilagu
Email: kevilagu@gmail.com
Phone/WhatsApp: +91 99792 93885
Address: Near Mota Mandir, Vaijnathdham, Bagicha Pase, Limbdi, Gujarat 363421, India