Frequently Asked Questions
Last updated: 28 August 2026
Products and craftsmanship
Are Kevilagu products handmade?
Yes. Kevilagu jewellery is handmade, so small variations in thread placement, colour tone, texture, finish, bead alignment or fine detailing may naturally occur. These minor variations are part of the handmade character of each piece and are not automatically defects.
Will the product look exactly like the photographs?
We make reasonable efforts to photograph and describe products accurately. Slight differences may appear because of screen settings, lighting or natural handmade variation. The product should still remain materially consistent with its listing, design and advertised features.
What counts as a defect?
A material manufacturing problem that affects the product's construction, intended use or advertised features may qualify as a defect. A minor handmade variation, slight screen-related colour difference or personal dislike is not normally a defect.
How should I care for handmade jewellery?
Keep jewellery away from water, perfume, hairspray, chemicals, sweat and direct heat. Store pieces separately in a dry place and handle thread, beads, decorative work and adjustable parts gently. Normal wear, accidental damage and damage caused by improper storage or handling are not delivery defects.
Size and fit
What sizes do bangles come in?
Our bangles are available in standard Indian bangle sizes shown on each product page, such as 2.2, 2.4, 2.6, 2.8 and 2.10. Please measure your hand or compare with a bangle you already own, and check the size guide on the product page before ordering. If you are unsure, message us on WhatsApp and we will help you choose the right size.
Can I return or exchange a product if it does not fit me?
No. We do not accept returns, exchanges or refunds solely for size or personal fit concerns. Size selection is the customer's responsibility, so please review the measurements and size guide before ordering.
Can I return or exchange a bangle if I ordered the wrong size?
No. Returns and exchanges are not available for incorrect size selection or personal fit preference. However, if we dispatched a size different from the size you selected in your order, that is a wrong-item issue — report it within 48 hours with your continuous unboxing video and order number, and we will resolve it after verification.
What size are earrings and hair brooches?
Earrings and hair brooches are one-size (free-size) accessories designed to suit all wearers, so no size selection is needed. Approximate dimensions are mentioned on each product page for reference.
What does "adjustable" mean?
Where a product is described as adjustable, it adjusts within the stated range only; it does not guarantee a universal fit for every person. Please review the product measurements before ordering.
Returns, replacements and refunds
Do you offer easy or change-of-mind returns?
No. Kevilagu does not offer convenience returns for change of mind, personal preference, styling, colour preference or size/fit. Claims are reviewed only for verified qualifying issues such as a product arriving damaged, materially defective, wrong, missing or materially different from its description.
Which delivery issues may qualify?
Subject to verification, a claim may qualify if the product arrives physically damaged, has a material manufacturing defect, is the wrong item, has paid contents missing, or is materially different from the product ordered or advertised.
Are sale or discounted products returnable?
Sale and discounted products are not returnable for change of mind, preference or size. A genuine qualifying issue such as verified delivery damage, material defect, wrong item or missing item will still be reviewed.
Can earrings be returned?
For hygiene reasons, earrings and other pierced jewellery cannot be returned after the hygiene seal or protective packaging has been opened, except for a verified qualifying issue such as delivery damage, material defect or a wrong item.
Can customized products be returned or cancelled?
Customized, personalized and made-to-order products cannot be cancelled after production starts and cannot be returned for change of mind, preference or size. A verified damaged, materially defective, wrong or materially mismatched customized item will still be reviewed.
Is an unboxing video compulsory?
Yes. For visible delivery damage, parcel tampering, wrong-item or missing-item claims, record one complete and uninterrupted unboxing video beginning before the sealed courier package is opened.
What must the unboxing video show?
The recording must clearly show all sides of the sealed package, the shipping label, tracking details, tamper seals, the complete opening process, all internal packaging, every product received and the claimed issue. The video must have no cuts, pauses or edits.
What if I already opened the parcel without recording?
A visible damage, missing-item, wrong-item or tampering claim may be rejected if the absence of a complete unboxing video prevents us from verifying the parcel's condition and contents at delivery. If recording was genuinely impossible for a reason outside your reasonable control, contact us immediately with all other reliable evidence. Any statutory rights remain subject to applicable law.
How quickly must I report an issue?
Report visible delivery-related issues as soon as possible and no later than 48 hours after the courier's recorded delivery time. A hidden issue that could not reasonably be identified during unboxing should be reported promptly after discovery.
How do I submit a claim?
Send your order number, registered phone number, complete original unboxing video, clear photographs and a short explanation to WhatsApp +91 99792 93885 and email kevilagu@gmail.com.
Does submitting a video guarantee a refund?
No. The video is evidence, not automatic approval. We may compare it with the order, packing records, parcel weight, tamper seals, product identifiers, courier information and the physical returned item before deciding the claim.
Can I courier a product back immediately?
No. Wait for written return authorization and instructions from Kevilagu. Unauthorized or cash-on-delivery return parcels may be refused.
Who pays return shipping?
For an approved claim caused by a verified Kevilagu error or qualifying product issue, Kevilagu will arrange reverse pickup where available or provide an approved return method. Do not independently purchase premium return shipping unless we approve it in writing.
What condition must an approved return be in?
The product must be unused, unworn and unaltered, with its original tags, identifiers, seals, packaging, accessories, invoice and complimentary items, except where opening was necessary to reveal the verified issue.
Can a return claim be rejected?
Yes. A claim may be rejected where evidence reasonably shows an edited or staged video, product substitution, a mismatched label or seal, customer-caused damage, use or alteration, missing return contents, false information or abuse of the COD, refund, chargeback or return process.
Will a genuine customer be rejected just because Kevilagu has discretion?
No. Claims will be reviewed using objective evidence and applicable law. The policy is intended to prevent fraudulent or unverifiable returns, not to deny genuine qualifying claims arbitrarily.
Will I receive a replacement or refund?
After verification, an approved claim may be resolved through a replacement, refund, repair where appropriate, or another remedy available under applicable law. Replacement depends on stock availability.
How long does a refund take?
After an approved returned product is received and passes inspection, we normally initiate the refund within 7 business days. Your bank or payment provider may take additional time to credit it.
How are COD refunds processed?
For an approved COD refund, we may request verified bank-account or UPI details from the customer or order recipient. We will never ask for your UPI PIN, card PIN, password or OTP to issue a refund.
Orders, payments and cancellation
How do I know my order is confirmed?
You should receive an order confirmation after checkout. We may contact you for payment, address, COD or fraud-prevention verification before dispatch.
Can Kevilagu cancel an order?
Before dispatch, an order may be held or cancelled for a reasonable reason such as failed or unauthorized payment, unverifiable information, suspected fraud, documented COD or return abuse, product unavailability, a material pricing error or an unsupported delivery location. A cancelled prepaid order will be refunded unless subject to a lawful payment hold or investigation.
Can I cancel my order?
Message WhatsApp +91 99792 93885 immediately with the order number. We will try to cancel an order that has not entered processing, production or dispatch, but cancellation is not guaranteed. Customized orders cannot be cancelled after production starts.
Can I cancel after dispatch?
No. Once dispatched, an order cannot be cancelled merely because you changed your mind. Please accept delivery unless Kevilagu gives different written instructions.
Can I change the delivery address?
Contact us immediately. Address changes are not guaranteed after processing or dispatch and are effective only when Kevilagu confirms the change in writing.
Is cash on delivery available?
COD availability may depend on location, order value, verification and previous delivery history. We may ask for phone, WhatsApp or OTP confirmation before dispatch.
What happens if I refuse a COD order?
An unjustified delivery refusal does not create a return right. Repeated documented COD refusals or fake orders may result in pending-order cancellation and restriction of future orders to prepaid payment.
Is online payment safe?
Payments are processed through third-party payment providers. Never share your UPI PIN, card PIN, password or OTP with anyone. Kevilagu does not require these details for support or refunds.
Shipping and delivery
When will my order be dispatched?
Dispatch timing may vary by product, customization, order volume and holidays. The applicable estimate will be shown or communicated with the order. Handmade or customized products may require additional production time.
Are delivery dates guaranteed?
Delivery dates are estimates unless expressly guaranteed. Courier delays, weather, holidays, remote locations, address problems or force-majeure events may affect delivery.
What should I do if the parcel looks damaged or tampered with?
Clearly photograph the parcel before opening and record one continuous video showing every side of the sealed package, label and seals before completing the full unboxing. If the courier process allows, note visible damage with the courier. Contact Kevilagu immediately.
What if tracking says "delivered" but I did not receive it?
Check with family members, neighbours, building security and the delivery location, then contact us promptly with the order number. We may request courier proof of delivery and conduct an investigation.
What if my order is returned because my address was wrong or I was unavailable?
For a customer-caused return to origin, reasonable re-shipping charges may be required. For prepaid orders, actual forward and return logistics charges may be deducted from a refund to the extent permitted by law. No customer-caused deduction applies where Kevilagu or the courier caused the failure.
Privacy and customer support
Why do you collect unboxing videos and parcel photographs?
We use them to verify delivery claims, compare the parcel with packing and dispatch records, prevent product substitution and false claims, coordinate with couriers or payment providers and resolve disputes.
Will my unboxing video be used in advertising?
No, not without separate permission. Claim media may be shared only where reasonably necessary for claim resolution, fraud prevention, courier or payment disputes, professional advice or legal compliance.
Who can I contact for help?
WhatsApp: +91 99792 93885
Email: kevilagu@gmail.com
For a formal grievance, contact:
Name: Manan Vyas
Designation: Grievance Officer, Kevilagu
Email: kevilagu@gmail.com
Phone/WhatsApp: +91 99792 93885
Address: Near Mota Mandir, Vaijnathdham, Bagicha Pase, Limbdi, Gujarat 363421, India
For complete conditions, please read our Returns, Replacements & Refunds Policy, Terms & Conditions and Privacy Policy.