Terms & Conditions
Last updated: 28 August 2026
These Terms & Conditions govern your access to and use of kevilagu.com and your purchase of products from Kevilagu. By visiting the website, placing an order, creating an account or otherwise using our services, you agree to these Terms, our Returns, Replacements & Refunds Policy and our Privacy Policy.
If you do not agree, please do not use the website or place an order. Nothing in these Terms excludes any consumer right that cannot lawfully be excluded.
1. About Kevilagu
The website is operated under the brand name Kevilagu.
Email: kevilagu@gmail.com
Phone/WhatsApp: +91 99792 93885
Address: Near Mota Mandir, Vaijnathdham, Bagicha Pase, Limbdi, Gujarat 363421, India
2. Eligibility to use the website
You must be legally capable of entering into a binding contract under applicable law. If you are under the age of majority, a parent or legal guardian must place the order and accept these Terms on your behalf.
You agree to provide accurate, complete and current information when using the website or placing an order.
3. Handmade products
Kevilagu products are handmade. Minor variations in thread placement, colour tone, texture, finish, bead alignment, handcrafted detailing and other non-material features may occur. These natural variations make each piece unique and are not automatically manufacturing defects.
We make reasonable efforts to display product colours and details accurately. However, screen settings, lighting and photography may cause slight colour differences. A product will not be considered defective solely because of a minor handcrafted or screen-related variation, provided it remains materially consistent with its description and advertised features.
4. Product information and availability
We may update product descriptions, photographs, specifications, prices and availability where necessary. We do not guarantee that every product shown will remain available.
If an ordered item becomes unavailable or a material listing error is discovered, we may contact you to offer an alternative, adjust the order with your consent or cancel the affected item and issue the applicable refund.
Measurements and size guidance are approximate unless expressly stated otherwise. Customers must review product details before ordering and contact us before purchase if clarification is required.
5. Sizes and product selection
Products are sold in the sizes and specifications stated on each product page. Bangles are offered in specific standard sizes (for example 2.2, 2.4, 2.6, 2.8 and 2.10), and size guidance and measurements are provided to help customers choose correctly before ordering.
Returns, refunds or exchanges are not available solely because the customer selected an unsuitable size or the product does not match personal fit preference. A claim will be considered where the delivered size or product differs from what was ordered, as verified through order records and the unboxing evidence described in our Returns, Replacements & Refunds Policy.
Earrings and hair brooches are one-size (free-size) accessories; size-based returns do not apply to them. Where any product is described as "adjustable" or similar, that description means the product adjusts within the stated range only; it does not guarantee universal fit for every person.
6. Pricing and taxes
Prices are displayed in Indian Rupees unless stated otherwise. Applicable taxes, delivery fees and other compulsory charges will be shown before the order is confirmed, to the extent required by law.
We may correct a genuine pricing, typographical or technical error. If the corrected price is higher than the price charged, we will not process the affected item without contacting you and receiving your consent. If consent is not received, we may cancel the item and refund the amount paid for it.
7. Offers, coupons and promotions
Offers, coupons, promotional prices and gifts are subject to their stated validity period and conditions. Unless expressly permitted, promotions cannot be combined, transferred, exchanged for cash or applied retrospectively.
We may cancel a promotion or refuse its benefit where objective evidence shows manipulation, a technical error, duplicate-account abuse, unauthorized use or fraud. Where an order is otherwise valid, we will communicate any material change before fulfilment.
8. Placing an order
Submitting an order is an offer to purchase the selected products. An automated order confirmation confirms that we received the request; it does not prevent us from conducting payment, inventory, address or fraud checks before acceptance and dispatch.
An order is accepted when we dispatch it or otherwise expressly confirm acceptance. We may contact you to verify the order, delivery address, payment or identity of the purchaser before dispatch.
9. Right to refuse or cancel suspicious orders
Before dispatch, Kevilagu may refuse, hold or cancel an order for a reasonable and objective reason, including:
- failed, reversed or unauthorized payment;
- inaccurate, incomplete or unverifiable customer or address information;
- suspected identity theft, payment fraud, coupon abuse or resale abuse;
- documented repeated COD refusals, chargeback abuse or return fraud;
- abnormally high quantities or orders inconsistent with normal personal use;
- product unavailability;
- a material pricing, listing or technical error;
- delivery to an unsupported location; or
- a legal, regulatory, safety or sanctions requirement.
If we cancel a prepaid order before dispatch, we will refund the amount received for the cancelled item or order, unless the payment is subject to a lawful hold or investigation by a bank, payment provider or authority.
10. Payments
You confirm that you are authorized to use the selected payment method. Payment processing may be handled by third-party providers and is also subject to their terms.
Never disclose your card PIN, UPI PIN, password or OTP to anyone claiming to issue a Kevilagu refund. We do not require these details to process a refund.
11. Cash on delivery
Cash-on-delivery availability may depend on location, order value, verification and previous delivery history. We may request confirmation by phone, WhatsApp or OTP before dispatch.
Repeated unjustified COD refusal, fake ordering, intentional non-availability or misuse may result in cancellation of pending orders and restriction of future orders to prepaid payment. Such restrictions will be based on documented order history rather than arbitrary classification.
12. Customer-requested cancellation
To request cancellation, contact WhatsApp +91 99792 93885 as soon as possible with the order number.
- If the order has not entered processing or production, we will make reasonable efforts to cancel it.
- Cancellation is not guaranteed after packing, production or dispatch has started.
- Customized, personalized or made-to-order products cannot be cancelled after production has started.
- Once dispatched, the order cannot be cancelled as a change-of-mind request. The customer should accept delivery unless Kevilagu instructs otherwise.
An approved prepaid cancellation will be refunded to the original payment method within a reasonable period. Payment providers may require additional processing time.
13. Shipping and delivery
Delivery timelines shown on the website, checkout or order confirmation are estimates unless expressly guaranteed. Delays may occur because of courier operations, weather, public holidays, remote locations, address issues, force majeure or other circumstances outside our reasonable control.
The customer is responsible for providing a complete and accurate address, postcode and reachable phone number. Please check all information before confirming the order.
Risk in the product passes as provided by applicable law. Courier tracking marked "delivered" may be investigated if the customer promptly reports non-receipt.
14. Address changes and failed delivery
Address changes are not guaranteed after an order enters processing or dispatch. A request to change the address must be confirmed by Kevilagu in writing to be effective.
If an order is returned because of an incorrect or incomplete address, customer refusal, intentional non-availability or repeated failed delivery attempts, we may:
- request payment of reasonable re-shipping charges before dispatching again;
- deduct actual forward and return logistics charges from a prepaid refund, to the extent permitted by law; or
- restrict future COD access following repeated documented misuse.
No customer-caused deduction will apply where the delivery failure was caused by Kevilagu or the courier.
15. Inspecting the parcel and unboxing video
Before opening the package, inspect it for visible tampering or damage. For visible damage, wrong-item, missing-item or tampering claims, record one complete and uninterrupted video beginning with every side of the sealed courier package and continuing through the full unboxing.
The detailed evidence and claim requirements form part of our Returns, Replacements & Refunds Policy.
16. Returns, replacements and refunds
Kevilagu does not offer convenience returns for change of mind, personal preference or size/fit. Remedies are available for verified qualifying issues as described in our Returns, Replacements & Refunds Policy.
The return policy is incorporated into and forms part of these Terms. If there is a direct conflict concerning a return claim, the more specific Returns, Replacements & Refunds Policy will apply, subject to mandatory law.
17. Earrings and customized products
For hygiene reasons, earrings and other pierced jewellery cannot be returned after their hygiene seal or protective packaging has been opened, except for a verified qualifying issue.
Customized, personalized and made-to-order items are final sale once production starts, except where the item is verified as damaged, materially defective, wrong or materially different from the confirmed order.
18. Accounts and account security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account. Notify us promptly if you believe your account has been accessed without authorization.
We may suspend access where reasonably necessary to protect the customer, Kevilagu or other users from fraud, security threats or unlawful activity.
19. Acceptable use
You must not:
- use the website for fraud, unlawful activity or infringement of another person's rights;
- submit false orders, claims, reviews, payment information or identity details;
- attempt unauthorized access to the website, accounts, systems or data;
- introduce malicious code, scrape the website unlawfully or interfere with its operation;
- copy, reproduce or commercially exploit website content without authorization; or
- harass, threaten or impersonate customers, staff or third parties.
We may restrict access and take appropriate action where there is reasonable evidence of prohibited conduct.
20. Reviews and customer content
If you submit a review, image, video or other content for publication, you confirm that it is accurate, lawful, based on genuine experience and does not infringe third-party rights.
You grant Kevilagu a non-exclusive, worldwide, royalty-free licence to host, reproduce and display content you intentionally submit for publication or marketing, subject to applicable privacy law. Return-claim evidence will not be publicly used for marketing without separate permission.
We may moderate or remove content that is fraudulent, abusive, irrelevant, unlawful, misleading or contains personal information, without misrepresenting genuine customer feedback.
21. Intellectual property
The Kevilagu name, logos, product photographs, product designs, graphics, text, layout and other website content are owned by or licensed to Kevilagu and are protected by applicable intellectual-property laws.
You may use the website only for personal shopping and lawful informational purposes. No content may be copied, reproduced, modified, sold, distributed or commercially used without prior written permission.
22. Third-party services and links
The website may use or link to Shopify, payment gateways, couriers, social-media platforms and other third parties. Their services are governed by their own terms and privacy practices. Kevilagu is not responsible for unrelated third-party content or services outside our reasonable control.
23. Privacy
Our collection and use of personal information are described in our Privacy Policy. By submitting an order or claim, you confirm that the information provided is accurate and that you are authorized to provide it.
24. Service availability and disclaimers
We aim to keep the website accurate and available, but temporary interruptions, maintenance, technical errors or third-party failures may occur.
To the maximum extent permitted by law, the website is provided on an "as available" basis. This does not exclude any express product commitment or consumer guarantee that cannot legally be excluded.
25. Limitation of liability
To the maximum extent permitted by law, Kevilagu will not be liable for indirect, incidental or consequential loss that was not reasonably foreseeable and was not caused by our breach, negligence or unlawful conduct.
Nothing in these Terms excludes liability for fraud, wilful misconduct, personal injury caused by negligence, defective products where liability cannot be excluded, or any other liability or consumer remedy that applicable law does not permit us to exclude.
26. Indemnity for unlawful misuse
To the extent permitted by law, you are responsible for direct loss reasonably caused to Kevilagu by your proven fraudulent, unlawful or intentionally abusive use of the website, payment, COD, claim or return process. This clause does not make a genuine consumer responsible merely because a claim was not approved.
27. Changes to these Terms
We may update these Terms to reflect changes in our business, website, technology or legal obligations. The revised version will be posted with a new "Last updated" date. Changes will not retroactively remove rights that had already accrued under applicable law.
28. Severability and no waiver
If a provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible. A delay in enforcing a provision does not permanently waive the right to enforce it.
29. Governing law and disputes
These Terms are governed by the laws of India. Subject to mandatory consumer-protection and jurisdictional rights, disputes will be subject to the competent courts and forums having jurisdiction in or over Limbdi/Surendranagar, Gujarat.
Before starting formal proceedings, customers are encouraged to contact the Grievance Officer so that the issue can be reviewed and resolved promptly. This does not prevent a customer from using any forum or remedy available under applicable law.
30. Grievance Officer and contact
Name: Manan Vyas
Designation: Grievance Officer, Kevilagu
Email: kevilagu@gmail.com
Phone/WhatsApp: +91 99792 93885
Address: Near Mota Mandir, Vaijnathdham, Bagicha Pase, Limbdi, Gujarat 363421, India
The Grievance Officer will acknowledge a consumer complaint within 48 hours and endeavour to resolve it within one month from receipt, in accordance with applicable law.